Terms & Conditions

  1. All dogs attending Pawtopia will undergo a ‘Meet & Greet’ to ensure that they are adequately trained and socialised to determine any specific requirements for each individual animal.
  2. Pawtopia will not confirm any booking until a ‘Meet & Greet’ has been carried out with the client and the Registration Form has been completed & signed with full details of client requirements.
  3. We are unable to accept aggressive dogs due to the terms of the Dangerous Dogs Act 1991.
  4. Pawtopia reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the carer and/or other dogs. 
  5. Pawtopia must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in cancellation of any future bookings.
  6. Cancellation charges will be incurred unless booking is cancelled before 6pm the day before your dog is due to attend.
  7. If you are to collect your dog early from their stay at the Day Care you are not entitled to a refund. 
  8. Pawtopia rates are charged from 07:00 – 19.00, Monday to Friday and 08:00 – 18:00, Saturday to Sunday.
  9. All dogs will be exercised in a fully secure field at Pawtopia.
  10. No dogs will be taken off of the facility during the hours of 07:00 – 19.00 unless due to extreme circumstances (all owners will be informed as soon as possible in this case).
  11. If your dog is aggressive or bites another dog or person Pawtopia will contact you or the emergency contact provided and arrange for the dog to be taken to them where possible. If this is not possible the dog will be moved to one of our kennels until you can pick it up or arrange someone to pick up the dog on your behalf.
  12. Dogs at the Day care will be supervised at a maximum ratio of 1 person: 10 dogs. Dogs at Home board will be supervised with a maximum ratio of 2 persons: 4 dogs.
  13. Dogs must have a suitable collar or harness and wear ID tags with owner’s details, as this is a legal requirement.
  14. If a Female dog is due a season at the time of attending the Day Care, Pawtopia must be informed prior to attending. Female dogs that are found to be in season may be turned away with a cancelation fee incurred.
  15. If a dog is not neutered/spayed Pawtopia will not be held responsible if your dog impregnates/is impregnated by other dogs.
  16. Pawtopia cannot accept un-neutered males over the age of 13 months old. As long as entire dogs under 13 months are not showing any unwanted behaviour they will be accepted.
  17. Pawtopia will apply personal judgment and alter timetables or cancel if necessary because of extreme weather conditions (i.e. heat, thunder storms) for the safety of both the dogs and the carer. 
  18. All dogs attending Pawtopia should be fully vaccinated (Parvovirus, Leptospirosis, Hepatitis, Distemper) and on a regular flea and worm treatment. Proof of this must be shown before attending a ‘Meet & Greet’ day. 
  19. The client must provide all items & information necessary for pets to be adequately cared for at Pawtopia in the client’s absence. (i.e., food, medication, leads, tags, collars, etc). 
  20. If the owner doesn’t supply enough food, Pawtopia reserves the right to charge costs incurred for purchasing the food back to the client.
  21. In the unlikely event that Pawtopia is unable to uphold the agreed booking due to exceptional personal circumstances, you or your emergency contact will be contacted as soon as possible and we will try and help you find a suitable alternative. 
  22. Home collection & drop offs can be provided for the Day Care by Pawtopia at an additional fee which will be arranged at the time of the meet and greet. Subject to availability. Collection times are between 07:00 – 09:00. Drop off times are between 16:45 – 19:00.
  23. If you are not using Pawtopia collection and drop off services. You will need to arrange for your dog to be dropped off at the Day Care between 07:30 – 09:00 and collected between 17:00 -19:00.
  24. If you cannot collect your dog on time from the Day Care due to unforeseen circumstances you may be charged additional costs. Where possible Pawtopia will arrange a drop off at a charge but if there is no availability you may have to arrange another form of transport for your dog. 
  25. The client must provide Pawtopia with the name and contact number of someone capable of making a decision relating to the dog(s) in an emergency. If the contact is not available Pawtopia reserves the right to consult with a veterinary surgeon and then make a decision that is in the best interests of the animal. 
  26. Pawtopia is registered with House & Jackson, Blackmore, Equine & Small Animal Hospital, Rookery Road, Blackmore, Essex, CM4 0LE. This will be the vet contacted in an emergency or Pawtopia will arrange to take your dog to the vets that you are registered with as stated on the membership form you would have filled in and signed.
  27. Any costs owed to House & Jackson, Blackmore Equine & Small Animal Hospital, Rookery Road, Blackmore, Essex, CM4 0LE, must be paid by you in full or insurance details given to the practice. By signing the Pawtopia T&C’s you will be agreeing to this. 
  28. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Pawtopia.
  29. If your dog injures another dog or person you will be liable for any vets bills and costs incurred by Pawtopia or the owner of the injured dog. 
  30. Although Pawtopia holds Public Liability insurance, wherever possible the client should insure pets and details should be passed over. Pawtopia reserves the right to refuse a booking for any animal that is not insured. 
  31. Pawtopia will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Pawtopia cannot be held liable for any loss, injury or death to a pet either inside or outside of the Day Care Facility whilst in our care. 
  32. By stating ‘YES’ to social media on the Pawtopia registration form you are confirming that photos of your pet can be posted on social media sites.  
  33. All clients will be deemed to have accepted terms and conditions on signature of the registration form. 
  34. With the new GDPR law set to commence on 25th May 2018, Pawtopia requires your consent to hold information specific to you file. Examples of the information we hold for you would be names, postal address(es), e-mail address(es) and telephone number(s). Your details will not be released to any third parties (other than those required for legal compliance) and your consent is required purely for the use of Pawtopia. By signing the registration form you give consent for personal details to be held by Pawtopia.